Vol. 4 - Support And Service Delivery: Sops For Client Relationships, Service Delivery, Scheduled Maintenance, And All About Backups

Vol. 4 - Support And Service Delivery: Sops For Client Relationships, Service Delivery, Scheduled Maintenance, And All About Backups Download Vol.+4+-+Support+And+Service+Delivery%3A+Sops+For+Client+Relationships%2C+Service+Delivery%2C+Scheduled+Maintenance%2C+And+All+About+Backups

Vol. 4 - Support and Service Delivery: Sops for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups

This is Volume Four of Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers.
A Four-Volume Set by Karl W. Palachuk
Who needs Standard Operating Procedures (SOPs)? Everyone!
Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.
When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.
Topics in the 4-book set include: 
  • Getting Started
  • Finances
  • Sales
  • Marketing
  • Client Management
  • Employees and H.R.
  • Company-wide Policies
  • Technical Support Policies and Procedures
  • Practical Examples
 (Monthly Maintenance, Backup and Disaster Recovery, and more)

From the Author

Almost every consultant I talk to or coach has the same issues: They need better procedures. They need better processes. They are too busy to create this stuff from scratch. Key pieces of knowledge are in one person's head (often the owner)....
Download Vol.+4+-+Support+And+Service+Delivery%3A+Sops+For+Client+Relationships%2C+Service+Delivery%2C+Scheduled+Maintenance%2C+And+All+About+Backups

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